Handtevy Help Center

Handtevy Mobile can be downloaded from iTunes, Google Play or the Windows store.  Whether it’s a Toughbook, tablet or personal device, once the App is downloaded to your device it’s ready to use.  You only need a username and password to get started (obtain this from the Handtevy Administrator at your EMS Agency). 

We are committed to your security and privacy.  We will be happy to connect with your organization’s Handtevy Administrator to get written approval to give you access to this code to get you back into the Handtevy app ASAP! Please contact us at [email protected].

Not to worry! Simply click on the “Forgot Password” link, which is located at the bottom right of the sign-in window. Follow the instructions provided, and a temporary password will be dispatched to your designated email address. This will allow you to regain access to your account swiftly.

Maintaining and organizing your app users is both simple and considered best practice! After signing into your Handtevy Administrator Portal, select the “App Users” option. This section allows you to add, delete, and archive users with ease. For a visual guide on this process, please refer to this brief video:

To request modifications to your Handtevy app, please follow the steps in this short video:

Modification requests are usually processed within 2 business days, with urgent requests prioritized. A confirmation email will be sent once modifications are complete or an action is needed, so monitor your inbox.

The Feature Hub is your go-to destination within the Handtevy Administrator Portal for complete platform customization.
It gives administrators full control to customize the platform to fit their organization’s needs. With a clear list of all available features, you can effortlessly turn features on or off with a simple toggle, ensuring the platform works exactly how your team needs it.

To enable a new feature, follow these steps:

1. Navigate to the Feature Hub from your dashboard.
2. Browse the list of available features.
3. Select the feature you would like to enable.
4. Click the Enable toggle.

Once enabled, the feature will be displayed under Active Features.

Absolutely, that’s our specialty! The Handtevy clinical team is made up of pediatric physicians, nurses, pharmacists, and paramedics. During the customization process, every customer will have the opportunity to interact with a member of our clinical team. We’re highly responsive to your needs and our primary focus is the emergency care of pediatric patients – it’s what we excel at.

The customization process is straightforward. Upon becoming part of the Handtevy family, you will be provided with a questionnaire that helps our team initiate the creation of your personalized Handtevy App. Our clinical team of experts will subsequently arrange a virtual meeting to review and fine-tune your selected medications, concentrations, drips, electrical settings, and equipment. This meticulous customization process sets the Handtevy system apart, emphasizing our commitment to detail and precision.

Don’t worry, we’re here to assist you! Please send an email containing the new administrator’s basic details (name, title, email, and phone number) to [email protected] We will promptly contact you to verify and arrange for their setup in our system.

CPR Assist, an advanced metronome feature designed to guide frontline personnel during crucial CPR and defibrillation, is accessible to all Handtevy Mobile users. The Handtevy Administrator within your organization has the authority to add the CPR Assist feature at any time, and this can be done without incurring any additional costs. If you are the Handtevy Administrator for your organization and you are interested in turning on this feature, please contact us at [email protected]

Without question, we observe the greatest success when organizations participate in the Handtevy Instructor Course. Handtevy’s expert instructors, with decades of hands-on hospital and EMS experience, are well-equipped to pass on the knowledge and skills proven to successfully implement the Handtevy System and enhance patient outcomes.

For more information, please use the links below.
Full Course Catalog
Upcoming Courses

Yes, all Handtevy courses are indeed accredited by the Commission on Accreditation for Pre-Hospital Continuing Education (CAPCE).

Handtevy provides exceptional webinars designed to keep users well-informed. These sessions offer the opportunity to review case-based scenarios using Handtevy Mobile, ensuring that users can stay abreast of the best practices when utilizing the platform. The goal of these webinars is to equip users with best practices when using the application, ensuring optimal utility and facilitating the delivery of quality care. These learning resources are readily available to assist users at your organization.

Please visit our Webinar page to select a session that best suits you or your organization’s needs.
Upcoming Webinars

On the home screen of the Handtevy website, please locate the “Instructor Login” button on the top right.  Here you will enter your Instructor credentials, and you’re in!

To quickly find your Handtevy Instructor Certification Status, please provide your first name, last name, and email address into this form.  Immediately after hitting submit, you will be emailed the initial certification and renewal/expiration dates.

Handtevy Mobile is specifically designed not to contain any Protected Health Information (PHI). This means that while the app provides robust features to support medical professionals, it doesn’t store or process any personal health data that could potentially fall under HIPAA regulations. This approach prioritizes the privacy and security of patient information.

Data exchanged between Handtevy Mobile and Handtevy Cloud Services is transmitted securely using protocol TLS 1.2. Transmitted data is encrypted using a RSA 2048 bits key and SHA256withRSA algorithm. Data stored by Handtevy Cloud Services is encrypted using the industry standard AES-256 encryption algorithm.